Shipping & Returns
WHEN IS MY ORDER SHIPPING?All items are subject to a processing period before they are shipped. Our website shows our live stock count, so all products are ready for shipping. Most orders leave the warehouse within 1-3 business days of payment.
WHEN WILL I RECEIVE MY LASHES?Shipping time may vary according to Australia Post and Courier time frames and zones these times do not include order processing time.
WITHIN AUSTRALIA- For Standard Shipping please allow 5-7 Business Days - For Express Post please allow 1-3 Business Days - NOTE: Kindly refer to these as estimates during normal operation. Due to the current COVID-19 situation there is a slight delay on some orders. - ANY questions or concerns, please do not hesitate to reach out at - Please note delivery times may increase around holidays.
WHERE DOES MY ORDER GET SHIPPED FROM?We are an Australian Based Company operating out of Geelong, just near Melbourne Victoria!
DOES LINER LASH ACCEPT RETURNS?Unfortunately used products cannot be returned or exchanged due to hygiene reasons. We offer a 30 day money back guarantee if you are not happy with your purchase (excluding $20 postage & handling fee). Return shipping costs will be at your expense. Date is 30 days from your purchase. Any damaged products will be replaced when reported within 5 days of receiving. Photo proof MUST be provided.
WHAT HAPPENS IF MY PURCHASE IS LOST IN TRANSIT?If your purchase is deemed lost we will undertake a thorough investigation with our postal provider before re-issuing your order. Unfortunately we are not liable for orders that have been scanned as delivered.
IF I ORDER MORE THAN ONE WILL MY ITEMS BE SENT IN ONE PACKAGE?Products will typically be sent in the same packaging however there is the rare occasion that it may be sent in separate packages. If this is the case we will notify you via email prior to confirm with you.We always endeavor to combine shipments whenever possible. If you have any other questions, send us an email and we will do our best to help you out.
WHAT IF I'M UNSATISFIED WITH MY PURCHASE?Hey babe, your happiness is our priority! If you are not happy with your purchase we offer a 100% money back guarantee on full price items only (does not cover shipping and handling or promotional products purchased using a discount code) for 30 days from your purchase. Any damaged products will be replaced when reported within 5 days of delivery (tracking proof of delivery). Photo proof must be provided. Please email: firstname.lastname@example.org